1. Introduction to Microsoft Dynamics 365 CRM
2. Setting Up Microsoft Dynamics 365 Environments
3. Sales to Billing Cycle in Microsoft Dynamics 365 CRM
4. Customizing Your Dynamics 365 CRM
5. Working with Microsoft Power Platform
6. Document Management in Dynamics 365 CRM
7. Customer Service Management in Dynamics 365 CRM
8. Enhancing Dynamics 365 with Azure Integration Services
9. Integrating Dynamics 365 CRM to Outlook
10. AI Copilot Capabilities in Dynamics 365 CRM
11. Business Use Cases, Future Scope, and Certification Paths
Index