1. Introduction to Modern Collaboration Technologies
2. Understanding Cisco Collaboration Solutions
3. Managing Endpoints and Users
4. Mastering CUCM Call Control and Telephony Features
5. Dial Plans - Basics to Advance
6. Media Resources, Conferencing, and AV Solutions
7. Exploring Cisco Collaboration Cloud, Hybrid and Edge
8. Understanding Signaling and Media Protocols
9. Deep Dive - Signaling and Media Protocols
10. Security, Compliance and Recovery
11. Troubleshooting Techniques and Tools
12. Automation and APIs in Cisco Collaboration
13. Additional Resources and Emerging Trends
Index